KiVi Organics authentically ensures the purity and quality of our product line. Customers may request a product exchange, credit card refund or refund check for products returned due to allergy, dissatisfaction with product performance, defective product or product damaged in shipment. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.
If you have any questions about Authorized Retailers, please contact our Customer Service Department.
Product Returns may be shipped to:
c/o Alaniz Distribution
7665 Redwood Blvd. Suite 150
Novato, CA 94945
You may utilize the courier of your convenience. KiVi Organics Skin Care is not responsible for product returns lost in transit.
If you have any additional questions after reading our return policy, please contact a KiVi Organics Representative at 415-378-5526 or email [email protected]
Products purchased directly from KiVi Organics:
If the item you wish to return was purchased directly from the KiVi Organics website in the last 30 days then you may send the product back to us for refund or exchange. Products that have expired are not eligible for refund or replacement. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.
Please include the following with your return:
- Reason for return.
- Customer Number, Name, Shipping Address, Billing Address and Phone Number.
- Let us know if you would like a replacement of the same product or if you would like the credit amount applied to an order of another item and we will be happy to process that order once we receive your return.
- If you prefer a credit card refund please provide Credit Card number, expiration date and security code or we are happy to call you when we receive your return to collect that information.
- If you are requesting a refund check, please allow 4 to 6 weeks for processing and mailing of the check.
Product purchased from a KiVi Organic Authorized Retailer:
If you have purchased the product from a store, salon, spa or web site that retails KiVi Organic Skin Care Products we encourage you to contact that location directly to process your return.
KiVi Organics is required by law to collect sales tax on orders shipped within Arizona, California, Georgia, Pennsylvania, Illinois, Massachusetts, New York, Texas and Washington.
Credit Card Security
We work to protect the security of your registration and billing information during transmission by using industry standard encryption, 128-bit key Secure Sockets Layer (SSL) software, which protects such information you input. You can further help protect to ensure your security by taking a few simple precautions. For instance, you should protect against unauthorized access to your kiviorganics.com user name and password and to your computer. You should also make sure to sign off when finished using a shared computer.
Shipping / Return Policy
Shipping and Handling Rates – Continental US
|Delivery Option||Cost||Shipping & Handling Time*|
|Free Shipping on purchases of $100 or more in Marin Co.||$0||Ground Shipping 3-7 Business Days|
|Ground Service up to 3lbs.||$10.00||Ground Shipping 3-7 Business Days|
|Ground Service 4-10 lbs.||$15.00||Ground Shipping 3-7 Business Days|
|Ground Service 11-20 lbs.||$25.00||Ground Shipping 3-7 Business Days|
30-Day Money Back Guarantee
If you are not completely satisfied with a KiVi Organics purchase for any reason, please return it for a full refund within 30 days. You are responsible for return shipping charges. We regret that we are unable to refund your original shipping charges (if applicable) unless the return was a result of our error.